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Warranty Information

Pilot's warranty policy

If you're outside our 7-day returns window and if your product has a manufacturing defect, this warranty policy will be applicable:
 
Pilot will replace the defective item free of charge with a comparable product.
 
Warranty Time Period for different product lines:
 
Lifetime: Emperor, Yukari Royale, Yukari, Nippon Art, Custom Urushi, Vanishing Point Raden Edition.
3 Years: Sterling, Justus 95, Falcon, Fermo, Vanishing Point.
1 Year: Custom 823, Custom 912, Custom 74, Heritage, Stargazer, Stanza, Ageless, Prera, Metropolitan, Kakuno, Knight, Axiom, Parallel.
 
This warranty only applies to Pilot products purchased from Authorized Dealers. Pilot products purchased from non-authorized dealers are not covered.
BD Pens is an Authorized Dealer of Pilot pens.
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LAMY's warranty policy

If you're outside our 7-day returns window and if your product has a manufacturing defect, this warranty policy will be applicable:
 
Lamy provides a Two Year limited warranty. During the warranty period, the Manufacturer or Dealer will replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. This warranty only applies to Lamy products purchased from Authorized Dealers. Lamy products purchased from non-authorized dealers are not covered. The Warranty Card provided with the Lamy product must be presented to claim repairs under warranty.
BD Pens is an Authorized Dealer of Lamy pens.
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Kaweco's warranty policy

A historic German pen brand founded in 1883 in Nuremburg. The Kaweco classic pen design created in the 1930’s for soldiers, officers and others, which allowed non-business professionals to carry a fine pen without a dress shirt is essentially unchanged today. Own a piece of history and purchase a Classic Kaweco Pen today from Pen Chalet.

Most Kaweco pens come with a 1 year warranty. Warranty information is included with each Kaweco pen. For details on a specific Kaweco pen fee free to ask.

BD Pens is an Authorized Dealer of Kaweco pens and writing instruments.
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Esterbrook's warranty policy

All Esterbrook products are unquestionably guaranteed against mechanical failure. Please check this link for Warranty and service of Esterbrook pens. 

BD Pens is an Authorized Dealer of Esterbrook pens.