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Shipping Policy

We ship all of our packages through our logistics partner, Sundarban Courier, all with flat-rate shipping. Simply add the items you want to your cart to view the options, which vary based on location. All of our shipping methods include tracking.

Currently, home delivery is available for the City/Metropolitan area. Please provide your full address (including house number and road number) for home delivery. Payment options include bKash, Rocket, Nogod, and bank payments, and must be prepaid. Cash on Delivery is available for the Narayanganj City area only.

All of our shipping packages are insured. You will receive TXT/SMS from Sundarban Courier before delivery. If, in a very rare case, you do not receive your parcel or if it arrives damaged, please inform us promptly. We will assist you further.


Delivery Time:

Our Standard Delivery Time Frame is 3-5 working days (excluding Fridays and holidays). Parcels are dispatched based on their order serial. Currently, we can process 30-35 orders per day. If you place an order but fail to complete the payment, it will remain pending in our server and will not be prepared or processed for delivery. If you require an order to be delivered by a specific date (e.g., for a birthday), please place your order 5-6 days in advance. Urgent deliveries are not possible for orders under 15,000tk in value. However, for orders exceeding 15,000tk, we can arrange for personal delivery by the next day upon request.

All products showing as available on BD Pen's website reflect the stock available with our distributors. These products may or may not be in our warehouse; if they are not, delivery might take a little longer (usually about a week) as we first restock from the distributor before dispatching. In such cases, we might or might not inform you of the delay, but if you need your order urgently, please contact us for a status update at any time. Occasionally, due to server update delays, a product may appear as in stock on our website when it is no longer available with the distributor. If this happens, we will inform you, and you can choose to change, update, or cancel your order. If you opt to cancel, we will refund your deposited amount.


Inside Dhaka city Light (Home Delivery): 100tk. Available for lightweight packages (lesser than 500g) and may not be available if your total order weight exceeds the maximum allowed. Poly pack with tracking. 

Inside Dhaka city Heavy (Home Delivery): 160tk. Available for Heavy packages (heavier than 500g). Poly pack with tracking.

Outside Dhaka: 160tk by Sundarban Courier Poly pack with tracking.

International Delivery Rate: (Currently Unavailable)


DHL Express 0kg to 0.5kg - 4,000tk

DHL Express 0.5kg to 1kg - 4,500tk

DHL Express 1kg to 2kg - 5,500tk


Updated: 30.12.2023